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EU SITE CLOSED! Shop our UK Site for EU shipping (no import fees)

Shipping and Return Policies

Shipping Policy

Thank you for visiting and shopping at A-List Nutrition Ltd.​ Following are the terms and conditions that constitute our Shipping Policy. 

Shipment processing time

All orders are processed within 2-3 business days. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. This situation is highly unlikely, but could arise. 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.


Belgium, Czechia, Germany, Ireland, Netherlands

 Standard Delivery €12.00

Free Delivery €150.00+

Hungary, Poland

Standard Delivery €14.00

Free Delivery €150.00+

Lithuania, Slovakia, Slovenia

Standard Delivery €14.00

Free Delivery €150.00+

Austria, Denmark, Estonia, France, Italy, Latvia, Luxembourg, Romania 

 Standard Delivery €17.00

Free Delivery €150.00+

Spain

Standard Delivery €20.00

Free Delivery €200.00+

Finland

Standard Delivery €23.00

Free Delivery €200.00+

Bulgaria, Croatia, Portugal, Sweden

Standard Delivery €25.00

Free Delivery €200.00+

Norway, Switzerland

Standard Delivery €27.00

Free Delivery €250.00+

 Cyprus, Greece, Malta

Standard Delivery €30.00

Free Delivery €300.00+

 Iceland

Standard Delivery €35.00

Free Delivery €300.00+


 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped. All orders placed will receive a tracking number. If you have not received this, please contact us at eu@alistnutrition.com with your order number. 

Delivery delays can occasionally occur.

Weekends & Bank Holidays

Please note that A-List Nutrition Ltd does not ship out orders over the weekend and holidays. If an order is placed during these periods they will be shipped within the next two business days. E.g Orders placed on Saturday or Sunday will be processed and dispatched on Monday or Tuesday. 

Customs, Duties and Taxes

When ordering on the EU website you will not be charged for customs duties and taxes, this is depending on country. You will however be charged country sales tax, where we are a trading business in the EU this is applicable for all orders.

A-List Nutrition Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). The duties & taxes will vary from country to country and we suggest you check this before purchasing. 

If you refuse to pay the duties & taxes charge, your order will be sent back to us and we will be able to offer a full refund minus the shipping cost and return shipping costs if applicable. 

Damages

A-List Nutrition Ltd​ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Return & Refund Policy

If you are not entirely satisfied with your purchase, we're here to help. Please send us an email to info@alistnutrition.com, please contact us within 14 days of the arrival of your order.

We will not be able to offer refunds for products which have been opened and/or used. Limited Edition products are not available for refund/exchange. *Exchanges are available for apparel/gear within 30 days of purchase (inventory levels permitting). They must be in unworn/new condition AND in their original packaging. 

If you have received the wrong product/size, please contact us and we will be able to send out a free returns label. Once we have this we will be able to send out the correct product/size.

If your product has been subjected to a manufacturing error, please contact us with further information. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will then advise you on the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). 

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

If you receive a refund, the cost of  shipping will be deducted from your refund.

Exchanges

We will only be able to exchange items which are defective or damaged. If this applies to you, please contact us at eu@alistnutrition.com. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​-refundable. 

Pre-Order

A-List Nutrition Ltd will put up Pre-orders for certain products, this will be clearly stated on the product title, description and on your invoice.

All Pre-orders will have an ETA shipping date, we will do our best to ship Pre-Order Products in accordance with their expected ship date. If this changes, we'll do our best to let you know.

You are responsible for keeping your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order Products. Please email us at info@alistnutrition.com if you need to update any of this information.

You will be charged at time of placing a Pre-Order. If your order includes items which are not on Pre-order they will be posted together. 

Contact Us

If you have any questions on how to return your item to us, please email us at eu@alistnutrition.com